Below you find a list with the most frequently asked questions about returns. Didn’t find the answer to your question? Ask your question via the contact form or send an e-mail to email@example.com.
At Essentialistics you always have the opportunity to return your order within 14 days after receiving your order.
All items can be returned except customized jewellery.
The processing of a return shipment takes up a maximum of 5 working days after receipt. You will receive an e-mail as soon as we have processed the return and refunded the amount to your account.
Yes, both the costs and the risk of return sendings are for your own account.
Returning is fairly easy. Fill in this return form and send the products together with your order number to the address below:
Thijs de Torenwachterstraat 17
5302 TR Zaltbommel
Please note that Essentialistics will only handle returns if the products are returned in their original condition including packaging. Damaged and/or used items are refused and returned.
Please note that shipments that are returned without having filled in our return form will not be accepted. You will always receive a confirmation from us that we have received your request for the return shipment. Therefore, wait until you have received this confirmation before returning the products.
Non-identifiable returns are returned to the sender wherever possible. If the products are not in our possession within 14 days after confirming the return shipment via the return form, there will be no refund.
Unfortunately, it’s not possible to exchange an item. Do you want a different size or colour? Please place a new order.