Below you find a list with the most frequently asked questions about ordering. Didn’t find the answer to your question? Ask your question via the contact form or send an e-mail to hello@essentialistics.com.

How does it work?

If you’re interested in selling the jewellery and accessories of Essentialistics in your (web)shop, you can fill in the register form on the website. If you have a physical store, we check if we don’t already have a point of sale nearby. Based on the number of people in your village/city and how far the points of sale are located from each other, we decide if we can accept you.

What is the minimum order value?

The minimum order value of a first order is €100 excl. VAT. There is no minimum order value anymore when reordering.

Do you offer volume discounts?

We offer volume discounts on the total order value. The discounts are as follows:

  • 10% off orders over €500
  • 15% off orders over €1000
  • 20% off orders over €1500
Do you offer recommended retail prices?

Yes, we offer recommended retail prices. We specify the recommended retail price in the product description of each of the products.

Why didn't I receive an order confirmation?

After you’ve placed an order, you should automatically receive an order confirmation to the e-mail address specified. If you haven’t received any mail, please check your spam box. Otherwise, please send an e-mail to hello@essentialistics.com.

Can I still cancel or adjust my order?

After placing an order, you can still cancel or adjust it as long as it has not yet been sent.

How do I use a discount code?

You can apply a discount code at the checkout page. You enter the code in the box called “coupon code”. You can use only one code per order.

I forgot to use the coupon, can it still be applied?

If the order hasn’t been paid, the coupon can still be applied. In that case, fill in the contact form on the website or send an e-mail to hello@essentialistics.com with your order number. If the order has already been paid, the discount can’t be applied anymore.

May I use your images?

All our customers may use our visual materials for free. This includes product images as well as social media photos. If you use our images on social media channels, we’d love to be tagged!

Can I view the products in real life before ordering them?

Yes, that’s possible. We can visit your store to show our collection. Please send an e-mail to suzanne@essentialistics.com to make an appointment.