ORDER

Below you find a list with the most frequently asked questions about ordering. Didn’t find the answer to your question? Ask your question via the contact form or send an e-mail to hello@essentialistics.com.

How does it work?

If you’re interested in selling the jewellery of Essentialistics in your (web)shop, you can fill in the register form on the website.

If you have a physical store, we check if we don’t already have a point of sale nearby that has exclusivity. If that’s the case, we decide if we can accept you based on the number of people in your village/city, number of tourists per year (if relevant), and how far the points of sale are located from each other.

Do you offer exclusivity?

We offer exclusivity for our physical points of sale if you buy from us directly (so not through a wholesale platform such as Ankorstore or Orderchamp – unless indicated otherwise). If you want exclusivity, you are obliged to purchase (part of) the new collection every season (per half year) with a total value of €1000 excl. VAT. 

If you want exclusivity, you can apply for it by filling in the form below. We will review your request and inform you if it’s possible to get exclusivity for your store. Depending on the size of the city/village and the number of residents (and if relevant tourists), you get exclusivity for (part of) a certain city/village.

Webshops and physical points of sale where you only come by appointment (such as beauty salons and hairdressers) are excluded from exclusivity.

If you don’t meet the minimum order value for exclusivity for a season, your exclusivity will automatically expire.

    If you want exclusivity, please fill in this form:







    What is the minimum order value?

    The minimum order value is €100 excl. VAT. 

    Do you offer recommended retail prices?

    Yes, we offer recommended retail prices. We specify the recommended retail price in the product description of each of the products.

    Why didn't I receive an order confirmation?

    After you’ve placed an order, you should automatically receive an order confirmation to the e-mail address specified. If you haven’t received any mail, please check your spam box. Otherwise, please send an e-mail to hello@essentialistics.com.

    Can I still cancel or adjust my order?

    After placing an order, you can still cancel or adjust it as long as it has not yet been sent.

    How do I use a discount code?

    You can apply a discount code at the checkout page. You enter the code in the box called “coupon code”. You can use only one code per order.

    I forgot to use the coupon, can it still be applied?

    If the order hasn’t been paid, the coupon can still be applied. In that case, fill in the contact form on the website or send an e-mail to hello@essentialistics.com with your order number. If the order has already been paid, the discount can’t be applied anymore.

    May I use your images?

    All our customers may use our visual materials for free. This includes product images as well as social media photos. If you use our images on social media channels, we’d love to be tagged! It would also be great if you use the hashtag #essentialisticslover.

    Can I view the products in real life before ordering them?

    Yes, that’s possible if you’re located in the Netherlands or Belgium. We can visit your store to show our collection or you can come to us. Please send an e-mail to suzanne@essentialistics.com to make an appointment.