FAQ

Below you find a list with the most frequently asked questions. Didn’t find the answer to your question? Ask your question via the contact form or send an e-mail to hello@essentialistics.com.

Shipping

What are the shipping costs?

Within the Netherlands, the shipping costs for a mailbox package are €1.61 excl. VAT (up to 5 products and no displays), for a mailbox package with track & trace €4.12 excl. VAT (up to 5 products and no displays), and for a package with track & trace €6.05 excl. VAT. All orders over €100 excl. VAT receive free shipping.

For Belgium, the shipping costs for a mailbox package are €3.30 excl. VAT (up to 5 products and no displays) and for a package with track & trace €9.00 excl. VAT. All orders over €150 excl. VAT receive free shipping.

For Germany, the shipping costs for a mailbox package are €3.30 excl. VAT (up to 5 products and no displays) and for a package with track & trace €9.25 excl. VAT. All orders over €150 excl. VAT receive free shipping.

For all other countries, the shipping costs for a mailbox package are €3.30 excl. VAT (up to 5 products and no displays) and for a package with track & trace the shipping costs vary between €11.75 excl. VAT and €29.80 excl. VAT. If you select your country at the checkout, you can view the exact shipping costs. All orders over €150-€350 excl. VAT (depending on the country) receive free shipping.

How long will it take before my order is shipped?

If you place an order on workdays before 3:00 PM, your order will be shipped the same day. During weekends and public holidays, your order will be shipped on the next business day.

What is the delivery time?

The delivery time of your order depends on PostNL and the country in which you live. Within the Netherlands, your order is usually delivered the next day. For Belgium and Germany, it takes between 2-4 day before your order arrives. For all other European countries, the delivery time varies between 2-7 days. For countries outside Europe, the delivery time varies between 4-10 days.

Payments

Which payment methods do you accept?

At Essentialistics, you can pay with the following payment methods:

  • Bank Transfer
  • PayPal
  • IDeal (the Netherlands)
  • Bancontact/Mister Cash (Belgium)
  • Giropay (Germany)

For a fast delivery, we recommend choosing a direct payment method.

I have placed an order, but the payment failed. What do I have to do now?

If you received an order confirmation, the order has been placed. In that case, please send an e-mail to hello@essentialistics.com and a new payment link will be sent to you.

If you didn’t receive an order confirmation, the order hasn’t been placed. This means that you need to place your order again.

Returns

What is the return period?

At Essentialistics you always have the opportunity to return your order within 14 days after receiving your order.

Which items can be returned?

All items can be returned except customized jewellery and accessories, sale items, and earrings.

How long does it take to process my return?

The processing of a return shipment takes up a maximum of 30 working days after receipt. You will receive an e-mail as soon as we have processed the return and refunded the amount to your account.

Are the return costs and the risk of return sendings for my own account?

Yes, both the costs and the risk of return sendings are for your own account. 

How can I return my order?

Returning is fairly easy. Fill in this return form and send the products together with your order number to the address below:

Essentialistics
Thijs de Torenwachterstraat 17
5302 TR Zaltbommel
The Netherlands

Please note that Essentialistics will only handle returns if the products are returned in their original condition including packaging. Damaged and/or used items are refused and returned. 

Please note that shipments that are returned without having filled in our return form will not be accepted. You will always receive confirmation from us that we have received your request for the return shipment. Therefore, wait until you have received this confirmation before returning the products.

Non-identifiable returns are returned to the sender wherever possible. If the products are not in our possession within 14 days after confirming the return shipment via the return form, there will be no refund.

Can I exchange my items?

Unfortunately, it’s not possible to exchange an item. Do you want a different size or colour? Please place a new order.

ORDER

How does it work?

If you’re interested in selling the jewellery and accessories of Essentialistics in your (web)shop, you can fill in the register form on the website. If you have a physical store, we check if we don’t already have a point of sale nearby. Based on the number of people in your village/city and how far the points of sale are located from each other, we decide if we can accept you.

What is the minimum order value?

The minimum order value of a first order is €50 excl. VAT. There is no minimum order value anymore when reordering.

Do you offer volume discounts?

We offer volume discounts on the total order value. The discounts are as follows:

  • 10% off orders over €200
  • 15% off orders over €500
  • 20% off orders over €1000
Do you offer recommended retail prices?

Yes, we offer recommended retail prices. We specify the recommended retail price in the product description of each of the product.

Why didn't I receive an order confirmation?

After you’ve placed an order, you should automatically receive an order confirmation to the e-mail address specified. If you haven’t received any mail, please check your spam box. Otherwise, please send an e-mail to hello@essentialistics.com.

Can I still cancel or adjust my order?

After placing an order, you can still cancel or adjust it as long as it has not yet been sent.

How do I use a discount code?

You can apply a discount code at the checkout page. You enter the code in the box called “coupon code”. You can use only one code per order.

I forgot to use the coupon, can it still be applied?

If the order hasn’t been paid, the coupon can still be applied. In that case, fill in the contact form on the website or send an e-mail to hello@essentialistics.com with your order number. If the order has already been paid, the discount can’t be applied anymore.

May I use your images?

All our customers may use our visual materials for free. This includes product images as well as social media photos. If you use our images on social media channels, we’d love to be tagged!

Can I view the products in real life before ordering them?

Yes, that’s possible. We can visit your store to show our collection. Please send an e-mail to suzanne@essentialistics.com to make an appointment.

Products

Of which material is the jewellery made?
All jewellery items are made of stainless steel. 
Does the jewellery discolour?

No, jewellery made of stainless steel does not discolour. Not even the golden ones. A vacuum coating process (called PVD) is used to achieve the golden colour. This process leads to an extremely durable coating.

Are the jewellery items nickel free?

Yes, all jewellery is nickel free.

What is the best way to handle my jewellery?
  • Your jewellery can be affected if it comes in contact with perfume, body lotion, hair spray, etc. So always let perfume, body lotion and hair spray desiccate before you put on your jewellery.

  • Take your jewellery off when you go exercising, sleeping, and showering. Moisture and perspiration can affect your jewellery. Therefore, never keep your jewellery in the bathroom.

  • Store your jewellery in a dark place and preferably in a bag. By storing your jewellery items in a bag, the air cannot affect it.

  • Store your jewellery items seperately from each other. In that way, chains do not get tangled and the jewellery cannot damage each other.

  • Attach your jewellery, such as a necklace, before you store it. This prevents the jewellery from becoming entangled with itself.

A product is currently sold out. When will it be available again?

Almost all items that are sold out will be back in stock soon. On the product pages of sold out products you can sign up for a “back in stock” notification.